FAQs

When can I expect my order?


We aim to dispatch all orders received by 2pm the same day where possible. The majority of items are sent via Royal Mail 1st Class/Airmail unless they are very heavy or oversize, when they will be sent by courier, usually Fed-Ex.

You will receive an email informing you when your parcel has been dispatched. Proof of posting is also obtained for all parcels. If your item has not arrived within 14 days, please contact us and we will chase up.


Estimated delivery time
UK 1st Class
UK Mainland Courier
H&I or N Ireland Courier
European Airmail
EC Courier
Rest of World Airmail
1-3 working days
1 working day
2-3 working days
5-10 working days
3-5 working days
7-14 working days

Combined shipping

Additional items are charged shipping at 50% of the normal price. This calculation is done automatically at checkout.

Free shipping offer

If your order value (excluding shipping) comes to more than £50 GB orders will receive free shipping.  For all other locations the shipping cost is discounted by 50%. This calculation is done automatically at checkout once you enter your delivery details.


No quibble returns

We want you to be happy with your purchase. If not, please return unused and with original packaging within 14 days and we’ll issue an immediate refund. Just remember to include a note or copy of original invoice so we know who it's come from!

If you like what we do, tell all your friends. If there’s a problem, please tell us and we’ll do our best to sort it.

Available to Order

We aim to keep our fastest moving lines in stock, ready for immediate dispatch. If you see "Available to Order" next to a product, this means we don't currently have any stock on the shelf, but we're happy to order it for you. We order from our main suppliers at least once or twice a week, so this will only mean a short delay in dispatch. Click on the link and we'll call to let you know when you can expect the item.