Terms and Conditions

1. Terms & Conditions
a. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
b. We make information available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. We reserve the right to change these terms and conditions, and the products and services, in this site at any time, at our sole discretion, without notice. We may not be held responsible for any loss arising from the use of this site. Any links on this web site to other organisations are not endorsed by us and are provided for information only. Any rights not expressly granted herein are reserved.
c. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Price
a. The prices payable for goods that you order are as set out in our website and are inclusive of VAT. Customized Choppers LLP cannot be held liable for any additional tax or duty that may be charged locally on imported goods.
b. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website.

3. Cancellation of your order by us
a. We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
b. If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Delivery of goods to you
a. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Our principle delivery partner is FedEx for large, heavy or oversize items, but small parcels may be delivered using Royal Mail. Please note that we shall be under no obligations under section 32(2) of the Sale of Goods Act 1979 or any equivalent legislation.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
c. Our delivery charges will be clearly set out and will vary depending on the content of your particular order.
d. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5. Stock
If your item is not in stock, we will order the necessary goods from our suppliers for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. If the item ordered is unavailable, we reserve the right to supply a substitute item of equivalent quality in its place.

6. Returns
a. Under the EU Consumer Rights Directive 2014 you have the right to notify us that you wish to return any item within 14 working days of receipt
. This notification must be made in writing by email to: orders@customizedchoppers.com quoting your Order or Item number.
b. You will be liable for the cost of returning the goods unless the item is faulty, damaged or not as described, in which case we will refund cost of the return postage.
c. Please return item(s) with original packaging if possible and taking reasonable care that the goods are adequately packed. Please obtain a certificate of posting which is available free of charge from the Post Office and enclose a note or copy of the original invoice.
d. Refunds will be made to original payment method within 3 days of receipt and you will be emailed to notify you of the refund. Alternatively a replacement for faulty goods will be sent if that has been agreed.

7. Liability
a. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

c. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.a above.
d. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
e. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our registered address at Customized Choppers LLP, 6 Station Yard, Hospital Road, Haddington, EH41 3PP, and all notices from us to you will be displayed on our website from time to time.

9. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

10. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11. Privacy
a. You acknowledge and agree to be bound by the terms of our Privacy Policy, which is detailed below these Terms & Conditions.
b. We do not disclose Buyer's personal information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

12. Governing Law
The contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts shall have jurisdiction to resolve any disputes between us. Customized Choppers LLP is a Limited Liability Partnership, registered in Scotland. Partnership No. SO302294

13. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.